Privacy Policy

Marine & Industrial LLP of Station Road, Worstead, North Walsham, Norfolk NR28 9RZ & Unit 10 Compass Point, Ensign Business Park, Hamble, Southampton SO31 4RA are committed to respecting and protecting your privacy.

Our policy explains the process behind collecting your information and the way your information will be processed by us. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We will be the data controller of any personal data which we collect from or about you. This Policy sets out the terms on which we will hold and process your personal data. If you have any queries about this Policy or how we use your data, you can contact us using the contact details below.

What information we will collect

We will collect information from you when you become our customer or supplier, or contact us in person, by telephone, by email, by post, by fax or by social media for the following reasons:

  1. To obtain the necessary information to process on application for a trade account.

  2. To provide quotations for goods through Marine & Industrial LLP.

  3. To place orders for goods through Marine & Industrial LLP.

When will we collect your information

  1. When you complete a credit account application form.

  2. We may collect information about you from credit reference agencies when we undertake credit checks to open trade accounts or to review your credit limit.

  3. When you request a quotation, make an enquiry, require technical support or place an order for goods from Marine & Industrial LLP by email, telephone or online.

  4. When we communicate with you with regards to managing your account. Receiving emailed order confirmations, statements, invoices, credit notes, letters, changes to our business processes and price increases.

  5. When you contact us with regards to changes to your account held with Marine & Industrial LLP.

  6. When you attend seminars hosted by Marine & Industrial LLP in conjunction with our manufacturers.

  7. We may record images of you when you visit our premises.

  8. With your permission, we may use your image on our social media platforms.

  9. We may collect information from you when you voluntarily complete customer surveys, enter a competition or promotion, provide feedback, receive online newsletters or complete an online enquiry form.

  10. Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information.

How we use the data collected

  1. To process your application for a trade account.

  2. To provide a quotation for goods.

  3. To provide you with goods which includes managing the collection and delivery of goods via Marine & Industrial LLP approved carrier services and via Marine & Industrial LLP operated vehicles.

  4. To manage your account and to keep accurate records of goods provided by Marine & Industrial LLP.

  5. To contact you regarding your account, sending of invoices, credit notes, statements, missing/ overdue invoices, invoice queries and payment issues.

  6. To contact you with regards to the goods purchased from Marine & Industrial LLP, deliveries and collections of goods, damaged/ missing goods and non-conformity of goods supplied.

  7. To contact you regarding a complaint. All information provided with a complaint will be logged in our ISO 9001 system and reviewed by our senior management team.

When we will share your personal data

We will share your personal data with the following third parties for the following reasons:

  1. Your information may be shared for hotel and travel arrangements for seminars hosted by Marine & Industrial LLP in conjunction with our manufacturers.

  2. Your information with will be shared with Marine & Industrial LLP approved carriers for the delivery and collection of goods ordered through Marine & Industrial LLP.

  3. Your information may be shared with our suppliers for delivery of goods direct from the manufacturers and/ or for technical advice required for their products.

  4. Your information may be shared with our IT providers who provide us with support for our IT and system services.

  5. Your information may be shared with our ISO 9001 consultants at the time of our audit to certify our accreditation.

  6. Your information may be shared with our appointed accountants, Solicitors and other professional services including our bankers, credit agency, debit collection agency, law enforcement and HRMC.

A full list of our suppliers is available on written request. Marine & industrial LLP will not sell/ supply your information to any other third parties without your consent.

Where we store your personal information

  1. All of the personal data that you provide to us is stored on our secure servers located at our head office. We use our best endeavours to ensure that your data is held securely and in accordance with this privacy policy.

  2. Offsite backups are securely held by Marine & Industrial LLP employed staff as part of our disaster recovery plan, to ensure that we can get back up and running quickly in the event of a disaster.

How long we retain your personal data for?

We will hold your personal information as long as you trade with Marine & Industrial LLP. Trading data including invoices will be held for at least the minimum amount of time that we are legally required to hold it for.

Your rights?

You have the following rights which can we exercised by contacting Marine & Industrial LLP at Station Road, Worstead, Norfolk NR28 9RZ +44 (0) 1692 406822.

  1. To ask us not to use your information for marketing purposes.

  2. To access the personal information we hold about you/ your company and obtain a copy of the data.

  3. To withdraw your consent for any use of your personal data by us.

  4. You have the right to ask us to update any personal information that is incomplete or inaccurate.

  5. If your personal data is no longer necessary for the purpose which we originally collected or processed it for.

  6. To lodge a complaint about the way in which your personal data is being used; and to withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above.

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